WARNING - Paraffin Based Products
Skin products containing paraffin based products,for example White Soft Paraffin, White Soft Paraffin plus 50% Liquid Paraffin or Emulsifying ointment in contact with dressings and clothing are easily ignited with a naked flame or a cigarette.
Please book an appointment with your Healthcare Clinician, (GP, Clinical Nurse Practitioner or Clinical Pharmacist) to discuss long term effective pain relief.
Please click on the following link for a step by step guide on how this works
Brainman Stops His Opioids
Local Support Groups
Please click the link below for a list of support groups available in the Newquay Area to help you manage your long term condition or live a healthy and active life. ( If you know of any support groups not mentioned on our list please let us know and we will update them). You can also collect a leaflet from reception to give to a friend or family member.
Volunteer Support Services Leaflet
Due to NHS England's guidelines all patients have been allocated a named GP. At this practice your named GP would be the GP that you were registered with when you first joined the practice. This does not prevent you making an appointment or seeing any doctor of your choosing as you would normally do.
More than 10.000 people in the UK currently need an organ transplant. Of these, 3 a day will die waiting as there are not enough organs available.
Only 31% of us have joined the organ donor register, please help save lives by registering now.
In an emergency then please dial 999 and ask for an ambulance.
If you require an urgent or routine appointment then you can either book online, telephone the surgery or come to the reception when we are open. (You will need to register for online booking before you can use this service, please see our Online Services section for more details.)
Urgent and routine appointments can be by telephone or face to face and you can request whichever you feel is more appropriate. If you are unsure then talk to the reception staff who will guide you. They will ask you some questions and will help to direct you to the most appropriate type of appointment. Appointments can be with the doctors, nurse practitioner, minor illness clinic or pharmacist. Please remember that an appointment is usually to discuss a single matter and if you have a lot of problems then please request a double appointment.
Telephone appointments are not always at a specific time and the clinical team will return your call when they have time that day. Please let us know what number to call you on, and any times that you are not available. On occasions however, you may be given a specific time for the telephone consultation and the reception team will inform you if this is the case.
You can also use our Online Consultation service where you can request treatment and advice from our GPs at a time that is convenient to you, we will get back to you by 6.30pm the following working day and you may not even have to come into the surgery.
Our minor illness clinics are run by specially trained nurses who are able to treat a number of common acute illnesses such as conjunctivitis, sore throats, rashes and chest infections.
If you require urgent medical attention and there are no appointments available you will be able to speak to our Duty Doctoe who will assess your condition over the telephone and book you an emergency slot in surgery if necessary. We will always fit in urgent cases but please try and contact us as soon as possible.
These are all available to pre-book in advance.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
When your doctor arranges a test you will be told when to contact the surgery for the results. Letters from consultants and hospital test results can take up to 3 weeks or more to arrive at the surgery.
Wherever possible, please contact the surgery in the afternoon for results and enquires.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
The surgery is committed to training, and we have a permanent but changing presence of trainee doctors and medical students.
A GP Registrar is a qualified doctor who has elected to become a GP and must undertake an initial supervised year.
Foundation Year 2 (F2) Doctors are qualified doctors who are gaining experience in General Practice.
Medical Students are training to become doctors, and patients booking in to see them will be seen initially by the student alone and then by one of our regular doctors.
If you have any objections to seeing our students, please tell the receptionist. We appreciate your help in giving them the opportunity to learn.
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