Dr Hunter, Hood, Walker & Fussell

The Health Centre in Newquay

Patients Charter

We aim to provide the best possible service, which will be achieved by working together. The aim of our charter is to set out what you can expect from us and how you can help us to provide high quality care. For a copy of the charter, please ask  our reception staff.

Zero Tolerance We operate a "Zero Tolerance" policy and any patient who is verbally or physically agressive towards staff or other patients may be removed from the surgery practice list. In the instance of a patient or visitor to the surgery becoming aggressive, the police will be called.
 

Rights and Responsibilities of the Patient

What you can expect from us

• You can expect to be treated with courtesy and respect.
• Every effor will be made to ensure that you receive full information about the services that we provide and all aspects that relate to your health.
• Following discsussion you will receive the most appropraite care.
• All aspects of your care will be treated in the strictest confidence.
• The Health Centre Staff are committed to their own continuing education and training, to the education of the next generation of health care workers.
• If you have investigations or tests performed, you will be informed when the results are available.
• If you have a medical emergency, we aim to provide appropriate care with 30 minutes of your request.
• We regard continuity of care as important and therefore whenever possible will arrange for you to see your usual Doctor.

How you can help us

• Please try to keep your appointments, arrive on time and only ask for home visits if you are too ill to attend surgery.
• Please treat all staff with the same courtesy and respect with which you would expect to be treated.
• Please do not call the doctor out of hours unless it is really necessary.
• Please feel free to make any suggestions or complaints to your Doctor or the Practice Manager. We want to improve the service we provide and therefore welcome and constructive comments that you may have.
• We will give a full and prompt reply to any complaints you may have.

Website Disclaimer

The information contained within this site is not intended to be a substitute for professional medical care by a qualified doctor or health care professionals. Always seek the advice of your doctor or other health care professional before starting any new treatment. Alternatively contact NHS Direct 0845 4647. While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. The information provided on this site does not constitute business, medical or other professional advice, and is subject to change. In no event will the Mount Pleasant Health Centre be responsible or liable directly or indirectly, for damages or liabilities relating in any way to the use (or misuse) of information contained within or accessed through this site.

Links to third party sites

This web site contains links to web sites not under the control of the surgery, these links are provided as a convenience only. The inclusion of any link does not imply or express endorsement or sponsorship by the Surgery in any way. We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information or disruption/damage to your computer system/data while using this site.

Copyright

The entire contents of this web site including the logo of this organisation are copyrighted as a collective work. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of the web site solely for your own non-commercial use. Copying of logos accessed via this website is not permitted without the copyright holders approval. Unless for educational purposes any redistribution, retransmission or publication of material is strictly prohibited without the express written consent of the copyright owner. You further agree not to change or delete any proprietary notices from materials downloaded from this site.

Web Security

The Surgery does not collect any personal information about those using the site, or use cookies to track or log information about users. We do analyse the server log files which contain details of the Internet Protocol address (IP address) of computers using the site, pages looked at, the times of day and the type of web browser used. None of this information is linked to individuals or distributed to third parties. All emails from the site are treated in the strictest confidence. The Surgery has a legal and moral obligation to protect personal data; therefore we regret that patient information cannot be transmitted via email.

Privacy

Internet privacy is an important concern to us. As such this website supports privacy of Internet data. We do use cookies for collecting user information from the website. We only collect information about users that are required for system administration of the Web server. We do not collect personal information.

The owner does not:

• Provide or release names, website addresses or e-mail addresses of users to any third party without the users explicit permission.

The owneruses users data to:

• Measure website activity. Cookie technology helpsThe ownerdetermine which features and services are important to their audiences so that we may know where to direct ongoing development.

• The owner may occasionally advise users of new activities or website features.

• The owner occasionally may alert users electronically by e-mail to important changes to services offered or the law relating to them.

• The owner may offer services on a limited basis to demographically identified groups of users.

• The information sent within any forms or by email is only stored and used to correspond with client to satisfy their request for information. Any data collected is not passed to any third parties and is not used by anyone other than The owner in the conduct of their business. A copy of any personal information stored can be requested at any time and deleted form our records if requested by sending a signed letter by Royal Mail Recorded Delivery to our address featured on our contact page

Accessibility

We have tried to make our website as accessible as possible for all users.  If however you are unable to view any part of our site for any reason please contact us and we will to our best to provide the information in a different format.