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Noticeboard

WARNING - Paraffin Based Products

Skin products containing paraffin based products,for example White Soft Paraffin, White Soft Paraffin plus 50% Liquid Paraffin or Emulsifying ointment in contact with dressings and clothing are easily ignited with a naked flame or a cigarette.

Local Support Groups

Please click the link below for a list of support groups available in the Newquay Area to help you manage your long term condition or live a healthy and active life. ( If you know of any support groups not mentioned on our list please let us know and we will update them). You can also collect a leaflet from reception to give to a friend or family member.

Volunteer Support Services Leaflet

 

 

NAMED GP

Due to NHS England's guidelines all patients have been allocated a named GP. At this practice your named GP would be the GP that you were registered with when  you first joined the practice. This does not prevent you making an appointment or seeing any doctor of your choosing as you would normally do.

ORGAN DONATION

More than 10.000 people in the UK currently need an organ transplant.  Of these, 3 a day will die waiting as there are not enough organs available.

Only 31% of us have joined the organ donor register, please help save lives by registering now.

www.organdonation.nhs.uk

Comments, Complaints & Suggestions

At Newquay Health Centre we value your feedback and use comments, suggestions, compliments and complaints to try and improve our services. We hope you will never have cause for serious complaint, but if you do we have a complaints procedure aimed at sorting out problems quickly and informally. Please ask for a leaflet.

If you want to make a formal complaint, please contact the Practice Manager. You will be asked to put your complaint in writing and your letter will be acknowledged within 3 days. Your complaint will not be recorded in your medical notes. If you are making a complaint on behalf of another person, we may need to ask that person’s consent before investigating the complaint.

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. 

 

If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you should contact:

 

Health Watch on 0800 0381 281 who can provide local information and a signposting service.

or

SEAP (Support Empower Advocate Promote) who provide independent advice and support with regard to NHS complaints.  You can find them at 17 Dean St, Liskeard, PL14 4AB,

Tel 0300 343 5706.

 

For more complex issues for resolution please contact

NHS England on 0300 311 2233

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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