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GP Online Services allow you to access a number of services from your PC, tablet or mobile phone, these include; booking and cancelling appointments, ordering repeat prescriptions and viewing parts of your medical record such as test results, vaccination history and previous illnesses.

Clinical safety is paramount but there are a number of advantages to patients being able to access their clinical record online; Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition - such as Diabetes - that needs regular monitoring and frequent prescriptions.
Online access helps to manage appointments and telephone calls more efficiently and patients find it convenient and accessible.

Frequently asked questions regarding the change in online prescriptions

Please click here to read more about our online services.

If you are registered for Online Services with Evergreen Life you can login and order your prescription here

For Patient Access you can login and order your prescription here

Repeat Prescriptions

If you are on regular medication, you will have a computerised repeat prescription slip with instructions on how to order at the bottom.

Unfortunately, we cannot accept prescription requests over the telephone, it blocks the phonelines and can lead to errors.

To order your prescription please indicate clearly the items you require and either post the request us or hand in to the surgery.  There is a red post box just inside the front door.

You can also order your prescription online by signing up for online access to your medical record, please see the Online Services section of our website for more details.

Please allow 2 working days for the prescription to be issued.

Please do not order your prescription until it is due, stock piling of medication is a major problem within the NHS and your prescription will not be issued early without good reason.

If you would like to collect your medication directly from a pharmacy, please contact the surgery and let us know your chosen chemist and we will indicate this on your record.  Any prescriptions from then on will be sent to your allocated pharmacy after signing – please allow extra time for this.

If you require your medication to be delivered to your home this must be arranged directly with your pharmacy.

ELECTRONIC PRESCRIPTIONS

The Electronic Prescription Service is a new way to get your prescription.

If you choose this method you will no longer need to pick up your prescription from your doctor as it will be sent electonically to the chemist of you choice.

The service will commence on the 15th October 2013.

All you need to do is nominate a chemist.

Please download the leaflet for more information.

EPS Information Leaflet for Patients

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

From 1 April 2018, the charges are:

• Prescription (per item): £8.80
• 12-month prepayment certificate (PPC): £104.00
• 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 13 items in 12 months, you may find it cheaper to buy a PPC.  The charge for a single prescription item is £8.80, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Our Pharmacy Team 

What is a clinical Pharmacist?
Clinical pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work.  Our clinical pharmacists have also undertaken additional training to allow them to prescribe medicines.
 
They can work directly with you, as part of the general practice team, to make sure your medicines help you get better and stay well.  Having a clinical pharmacist in the practice team means you can be treated by the best professional for your needs.
 
A clinical pharmacist can help manage long-term conditions, offer advice on side effects, review medications, give advice on common illnesses and ensure you are reviewed after a stay in hospital.
 
Our clinical pharmacists are employed by the practice through Livewell Southwest to offer this service and will have access to all of your medical notes.  The pharmacists are able to either talk to you on the phone or in a face to face appointment.  If you come in to see the pharmacist then you be seen in a private consultation room within the Health Centre.  Please note face to face appointments are currently only available in the afternoons due to room availability.
 
All pharmacists are registered with the General Pharmaceutical Council.
 
Clinical Specialist Pharmacists
Miss Gemma Harris
Mrs Johanna Walkers
 
We also have dedicated staff within the administration team who are trained to process prescription requests.