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Online Services

Welcome to Newquay Health Centre Online Services.

GP Online Services allow you to access a number of services from your PC, tablet or mobile phone, these include; booking and cancelling appointments, ordering repeat prescriptions and viewing parts of your medical record such as test results, vaccination history and previous illnesses.

There are a number of advantages to patients being able to access their clinical record online; Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition - such as diabetes - that needs regular monitoring and frequent prescriptions.  It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

Accessing your medical records online and requesting prescriptions.

You can now view your medical record online by registering for GP online services.  You can see information in your medical history, view your blood results and vaccination status and order your repeat prescriptions easily and safely.

In order to register for online access to your medical record you must;

  • Be aged 16 or over
  • Read the information below carefully

How to register

If you wish to apply for Online Services please read carefully the patient information leaflet below

You will need to have your own email address, and for data security reasons we will need to confirm your identity with your registration. 

You will need to complete a registration form, either in surgery or you can print and complete the registration form (below) and bring it to reception along with your photo ID.

Online services - patient information leaflet

Registration form for Online Services

There are a number of different website providers available for viewing your medical record;

We have created a step-by step guide for patients showing you how to register for Online Service with Patient Access, please see below.

How to register for Patient Access - step-by-step guide for patients


Your medical record online

At this stage, information available includes medication, allergies and all coded data such as diagnoses, procedures, immunisations and blood results but will not include any free text added to consultation notes.

Any requests for access to the medical record online will need to be reviewed for suitability by a GP, and for new patient registrations this will be after the records from the previous practice have been received.

For the vast majority of patients there will be no reason to limit access to the record but for some people viewing sensitive information may be distressing and in these cases a GP may decide that granting access would cause the patient harm.

Should this apply to you, your GP will of course discuss this with you.

Remember, it is your responsibility to keep your information safe, and although it is your choice whether to share login details with a family member or carer, please think very carefully before doing so - as more of the record becomes available online there may be things that you would rather keep private.

If you do share your login details but then change your mind, please let the surgery know and we will reset your account.


Booking appointments online

You can book and cancel appointments at the Health Centre via “Appointments Online”

Any patient over the age of 16 can sign up for this service as long as they have the relevant forms of identification.

Please ask at reception for details.

Appointments Online - Patient information leaflet

Help and support for Online Access

Newquay Health Centre is not responsible for any of the websites that provide Patient facing services therefore we are limited in the ways we can help should you have difficulty using them.  For this reason we recommend that if you are not comfortable using the internet, you should not sign up for online services.

When registering, please ensure your email address is recorded and that you set up your security questions as this can be used to reset your password or login ID should you forget it.

Please note; for data security reasons each user must register with a unique email address. ie not a shared email (such as husband and wife) 

Also, more than one person sharing the same email address will cause problems with registering and resetting passwords etc. 

The Online Services websites are not managed by Newquay Health Centre so if you need technical assistance you should contact the support services for that particular website directly.

General Information regarding Online Access to the Medical Record

Welcome to Newquay Health Centre



Coronavirus (COVID-19)

If you are self-isolating and you do not have a friend or neighbour who can help you with collecting groceries or medication you can contact Volunteer Cornwall on

01872 265305 or email

If you are concerned you may have Coronavirus or may have come into contact with someone who has, please use the NHS111 online service here .

NHS111 phone lines will be very busy, the online service can advise patients what they should do based on their particular circumstances.

For more information including common questions, please visit

If you have to stay at home because of coronavirus and you need a note for your employer you can use the online NHS service here

Following PHE guidance and in line with other GP practices with have been advised to set in place actions to protect patients from possible contacts.

Please see the document below for details

Coronavirus update 20.02.20

Newquay Health Centre is located in St Thomas' Road, Newquay, the same road as Newquay Hospital.

On site parking is available but it is limited.

We have a parking area for disabled patients and all our clinical areas and toilets are easily accessible.

The surgery opening hours are 08.00 - 18.30 Monday to Friday although late evening appointments for patients with work commitments are available Monday to Thursday, please enquire at reception for details.

We have appointments with the doctors that can be pre-booked up to two weeks ahead. When booking same day appointments please call as early as possible, the lines open at 8.30am.

Are you on holiday in Newquay?

Please note, we are not a walk-in centre.

If you need urgent medical attention whilst holidaying in Newquay, please contact the surgery for an appointment.

Please note: if you are staying outside the Newquay area, you should contact the surgery that covers the area you are staying in.

Please click on the link below for more information.

Information for visitors to Newquay

(Site updated 26/03/2020)

Contact Details

Newquay Health Centre

Contact Telephone

01637 850002
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