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Welcome to Newquay Health Centre

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COVID VACCINATIONS

Thank you for your patience with us at this extremely busy time.

We are currently working hard to deliver Covid-19 vaccinations either at Newquay Health Centre, or locally, as a joint effort with Narrowcliff and Petroc Surgeries.

This is a very demanding time for all of us, and we are dealing with a very delicate vaccine which we have to handle with care. There may be delays to your appointment times, especially when we are transporting the vaccine to the clinic rooms. Our staff are working hard to get the vaccination programme rolled out as smoothly as possible, and we are calling patients in order of priority, as directed by NHS England.

We are facing significant clinical demands and will continue to manage those who need urgent and essential care. We would ask that you please do not contact the surgery for routine appointments or check-ups if at all possible.

We have the eConsult facility on our website for your use for non-urgent matters, or you could sign up to use our online services.

By using Econsult you can submit your symptoms or requests to a GP electronically. Where relevant, you can also upload photos. It also offers around the clock NHS self-help information, signposting to services, and a symptom checker. Please click on the "Get Started" panel to the right for further information.

Alternative ways you can seek medical advice and treatment include the NHS website, and your community pharmacy who can offer expert information and provide medication for many conditions.

If you do contact us, we may not always be able to ring back the same day, so please offer as much information as you can so that we can assess and prioritise your clinical need.

Managing expectations:

You have an important part to play in helping us deliver the COVID vaccine to the priority groups:

  • please don’t contact the NHS to seek a vaccine, we will contact you;
  • when we do contact you, please attend your booked appointments;
  • please continue to follow local restrictions and stay home; protect the NHS; save lives.

Please see the document below for how to access the surgery as per Public Health England guidance

Coronavirus Update

Face to face access to GPs is currently very limited and the increase in GP telephone consultations means our phone lines are very busy. We have also had to reduce staff answering the phones due to social distancing guidelines. We would encourage patients to use our online services wherever possible, including our online consultation service - Econsult.

If you are experiencing domestic abuse, please contact First Light - a free and confidential support and advice service. If you are concerned about safety please contact the police. Click here to visit the First Light website.

If you are visiting Newquay and need medical advice, then please click here

Please note that we are not a walk-in centre


MISSION STATEMENT

Newquay Health Centre is a long established GP surgery that is committed to preserving and enhancing its good reputation for being caring and innovative, by providing high quality medical services in a friendly, happy, and healthy environment for both patients and staff.

We undertake to:

  • Treat you with respect and courtesy at all times

  • Provide you with advice and treatment in a timely manner

  • Help you make decisions about your health by treating you with respect

  • Discuss available treatments and refer you on to other experts where necessary

  • Act as your advocate and guide through health care services

  • Maintain confidentiality in what we discuss and the records we keep on your behalf

  • Keep up to date with developments in health care by continuing to learn

In return we ask you to:

  • Keep your appointment and/or let us know as soon as possible if you can't attend

  • Only use urgent out-of-hours services for urgent conditions which can't wait until the next day or over the weekend.

  • Be nice to our staff! They do their best for you and respond very well to "please" and "thank you"

  • Let us know if you have any suggestions or cause for complaint as soon as possible

  • Let us know when we have done well

(Site updated 14/04/2021)
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