ORGAN DONATION

Appointments

To book an appointment online please click HERE.  Please note, you must be registered with this service, see our Online Services section for details of how to register.

Alternatively, you could try our Online consultation service.  Please click below to start a consultation online, a GP will review your query and we will get back to by the end of the next working day.  Please note, this is NOT to be used to request repeat prescriptions.

In an emergency then please dial 999 and ask for an ambulance.

If you require an urgent or routine appointment then you can either book online, telephone the surgery or come to the reception when we are open. (You will need to register for online booking before you can use this service, please see our Online Services section for more details.)

Urgent and routine appointments can be by telephone or face to face and you can request whichever you feel is more appropriate. If you are unsure then talk to the reception staff who will guide you. They will ask you some questions and will help to direct you to the most appropriate type of appointment. Appointments can be with the doctors, nurse practitioner, minor illness clinic or pharmacist. Please remember that an appointment is usually to discuss a single matter and if you have a lot of problems then please request a double appointment.

Telephone appointments are not always at a specific time and the clinical team will return your call when they have time that day. Please let us know what number to call you on, and any times that you are not available. On occasions however, you may be given a specific time for the telephone consultation and the reception team will inform you if this is the case.

You can also use our Online Consultation service where you can request treatment and advice from our GPs at a time that is convenient to you, we will get back to you by 6.30pm the following working day and you may not even have to come into the surgery.

Minor Illness Clinics

Our minor illness clinics are run by specially trained nurses who are able to treat a number of common acute illnesses such as conjunctivitis, sore throats, rashes and chest infections.

Emergencies

If you require urgent medical attention and there are no appointments available you will be able to speak to our Duty Doctoe who will assess your condition over the telephone and book you an emergency slot in surgery if necessary. We will always fit in urgent cases but please try and contact us as soon as possible.

Nurse and Health Care Assistant Appointments

These are all available to pre-book in advance.

Improving Access to General Practice

We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the weekend. The aim of the scheme is to help people who may find it difficult to see a healthcare professional during the traditional surgery opening hours. Appointments Monday to Thursday 6:30pm to 8pm will be with one of the regular Newquay Health Centre doctors.

If you require a routine GP appointment from 6:30pm on a Friday evening or on a Saturday or Sunday, we are working in partnership with LIVI.

Patients can download the LIVI app onto their device, and have a video consultation with a NHS registered GP who, with your consent,  will have access to your medical record, and will be able to prescribe and refer. The GP will not be able to prescribe controlled drugs.

What is the LIVI app?
Once patients have downloaded the app and completed a brief identity check they will be able to book a video consultation. Patients can book, change or cancel an appointment within the app. 

To access the service, simply download LIVI from the App store
(iphone) or Google Play (Android), and sign up.

Get the LIVI app here: https://bit.ly/2KySedD

What happens after the consultation?
If you require a prescription, this will be sent to the pharmacy you requested in the appointment. Once the prescription has arrived at the pharmacy, you will receive a confirmation through the app.

Who can use LIVI?
Any existing patients who are over 16 and currently registered with the practice. Parents and guardians can book appointments for children aged 2-16 years old.

What happens if the patient has a question?
LIVI has its own patient support helpline. Tel: 0330 808 2074.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results & Enquiries following outpatient appointments

When your doctor arranges a test you will be told when to contact the surgery for the results. Letters from consultants and hospital test results can take up to 3 weeks or more to arrive at the surgery.

Wherever possible, please contact the surgery in the afternoon for results and enquires.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Training

The surgery is committed to training, and we have a permanent but changing presence of trainee doctors and medical students.

A GP Registrar is a qualified doctor who has elected to become a GP and must undertake an initial supervised year.

Foundation Year 2 (F2) Doctors are qualified doctors who are gaining experience in General Practice.

Medical Students are training to become doctors, and patients booking in to see them will be seen initially by the student alone and then by one of our regular doctors. 

If you have any objections to seeing our students, please tell the receptionist.  We appreciate your help in giving them the opportunity to learn.