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Welcome to Newquay Health Centre

New Telephone triage system

Due to the increased demand placed on primary care services, Newquay Health Centre will be changing its current appointment system and moving towards a Telephone triage system as of Monday 30 th June 2014.

 

Patients will still be able to pre-book appointments in advance, however if you call on the day, you will be given a time slot within which a Doctor/Duty Doctor will call you back on the phone.   This enables us to allocate face to face appointments to those that require it.

We did a test run of this system a few months ago and it proved to be successful and so we are confident this will serve our patients better and provide the best medical care we can give.   We thank you in advance for your patience and understanding through this process.

 


 

NHS Kernow is working with patients and family carers in identifying what would help them to manage their own care more effectively.

 

As part of this process, NHS England would like to get as many views as possible, to get a real sense of what's important to patients and carers.  NHS England has put together a questionnaire to build a picture of what's important to people. The survey will take around 10 minutes to complete and people can give as much or as little feedback as they feel able to give.  

 

The information that anyone shares will remain confidential and stay within the team carrying out this piece of work. Health professionals will not receive any information that identifies any respondent personally.

 

The link to the survey can be found on the NHS Kernow website at:

http://www.kernowccg.nhs.uk/get-involved/engagement/

 

or people can go directly to the survey at:

http://survey.redbrickresearch.co.uk/a/TakeSurvey?id=3794158&custom25=KCCG

 

Thank you for your help.

 

Yours faithfully

 

Neal Chambers

Patient & Public Involvement Manager

Corporate Governance

 

 

 

 

 


(Site updated 27/08/2014)
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Noticeboard

MMR Catch-Up campaign

Due to the recent outbreaks of Measles and Mumps in the country we are currently inviting children who have not completed their MMR vaccination programme.

If your child hasn't had TWO MMR vaccines please take this opportunity to protect them and contact the surgery for an appointment.

Whooping cough vaccinations for pregnant women.

There has been an increase in the number of cases of whooping cough, especially in infants less than 3 months old.  

Mothers-to-be can help protect their baby by having the vaccination between week 28 and 38 of pregnancy.  Please ask your midwife for details.

ORGAN DONATION

More than 10.000 people in the UK currently need an organ transplant.  Of these, 3 a day will die waiting as there are not enough organs available.

Only 31% of us have joined the organ donor register, please help save lives by registering now.

www.organdonation.nhs.uk

RING BACK

We have received a number of complaints from patients who have tried to use the BT "ring back" service when the phone lines are busy and have not recieved their call back.  Please be aware that this is a BT line message and NOT a message on our phone system.  It will not work so please don't use it.

 
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