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Welcome to Newquay Health Centre

Telephone triage system

Due to the success of our telephone consultations service, and also the high number of missed pre-bookable appointments, as of Monday September 8th 2014 we are pleased to roll out a full telephone consultation system.  


Patients will be phoned back by a clinician and if required, a face to face appointment will be offered.

Only the clinicians will book the face to face appointments, the reception staff will not be able to.  We understand that this may, at times, be frustrating but please do not take this out on the reception staff, it is not something that they have control over.


We believe this system will continue to ensure the best service we can offer in our expanding local population.

Thank you.



NHS Kernow is working with patients and family carers in identifying what would help them to manage their own care more effectively.


As part of this process, NHS England would like to get as many views as possible, to get a real sense of what's important to patients and carers.  NHS England has put together a questionnaire to build a picture of what's important to people. The survey will take around 10 minutes to complete and people can give as much or as little feedback as they feel able to give.  


The information that anyone shares will remain confidential and stay within the team carrying out this piece of work. Health professionals will not receive any information that identifies any respondent personally.


The link to the survey can be found on the NHS Kernow website at:


or people can go directly to the survey at:


Thank you for your help.


Yours faithfully


Neal Chambers

Patient & Public Involvement Manager

Corporate Governance






(Site updated 17/09/2014)
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MMR Catch-Up campaign

Due to the recent outbreaks of Measles and Mumps in the country we are currently inviting children who have not completed their MMR vaccination programme.

If your child hasn't had TWO MMR vaccines please take this opportunity to protect them and contact the surgery for an appointment.

Whooping cough vaccinations for pregnant women.

There has been an increase in the number of cases of whooping cough, especially in infants less than 3 months old.  

Mothers-to-be can help protect their baby by having the vaccination between week 28 and 38 of pregnancy.  Please ask your midwife for details.


More than 10.000 people in the UK currently need an organ transplant.  Of these, 3 a day will die waiting as there are not enough organs available.

Only 31% of us have joined the organ donor register, please help save lives by registering now.


We have received a number of complaints from patients who have tried to use the BT "ring back" service when the phone lines are busy and have not recieved their call back.  Please be aware that this is a BT line message and NOT a message on our phone system.  It will not work so please don't use it.

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