Welcome to Newquay Health Centre
Telephone triage system
Due to the success of our telephone consultations service, and also the high number of missed pre-bookable appointments, as of Monday September 8th 2014 we are pleased to roll out a full telephone consultation system.
Patients will be phoned back by a clinician and if required, a face to face appointment will be offered.
Only the clinicians will book the face to face appointments, the reception staff will not be able to. We understand that this may, at times, be frustrating but please do not take this out on the reception staff, it is not something that they have control over.
We believe this system will continue to ensure the best service we can offer in our expanding local population.
NHS Kernow is working with patients and family carers in identifying what would help them to manage their own care more effectively.
As part of this process, NHS England would like to get as many views as possible, to get a real sense of what's important to patients and carers. NHS England has put together a questionnaire to build a picture of what's important to people. The survey will take around 10 minutes to complete and people can give as much or as little feedback as they feel able to give.
The information that anyone shares will remain confidential and stay within the team carrying out this piece of work. Health professionals will not receive any information that identifies any respondent personally.
The link to the survey can be found on the NHS Kernow website at:
or people can go directly to the survey at:
Thank you for your help.
Patient & Public Involvement Manager
(Site updated 17/09/2014)