Welcome to Newquay Health Centre
New Telephone triage system
Due to the increased demand placed on primary care services, Newquay Health Centre will be changing its current appointment system and moving towards a Telephone triage system as of Monday 30 th June 2014.
Patients will still be able to pre-book appointments in advance, however if you call on the day, you will be given a time slot within which a Doctor/Duty Doctor will call you back on the phone. This enables us to allocate face to face appointments to those that require it.
We did a test run of this system a few months ago and it proved to be successful and so we are confident this will serve our patients better and provide the best medical care we can give. We thank you in advance for your patience and understanding through this process.
NHS Kernow is working with patients and family carers in identifying what would help them to manage their own care more effectively.
As part of this process, NHS England would like to get as many views as possible, to get a real sense of what's important to patients and carers. NHS England has put together a questionnaire to build a picture of what's important to people. The survey will take around 10 minutes to complete and people can give as much or as little feedback as they feel able to give.
The information that anyone shares will remain confidential and stay within the team carrying out this piece of work. Health professionals will not receive any information that identifies any respondent personally.
The link to the survey can be found on the NHS Kernow website at:
or people can go directly to the survey at:
Thank you for your help.
Patient & Public Involvement Manager
(Site updated 27/08/2014)